/* Central profissional de suporte — painel cliente */
.pl-sup-hero {
  background: linear-gradient(135deg, #0f172a 0%, #1e3a5f 55%, #14532d 100%);
  color: #f8fafc;
  border-radius: var(--radius);
  padding: 1.5rem 1.75rem;
  margin-bottom: 1.25rem;
  box-shadow: var(--shadow);
}
.pl-sup-hero h2 {
  margin: 0 0 0.35rem;
  font-size: 1.45rem;
  font-weight: 800;
  letter-spacing: -0.03em;
}
.pl-sup-hero p {
  margin: 0;
  opacity: 0.88;
  font-size: 0.95rem;
}
.pl-sup-kpis {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(140px, 1fr));
  gap: 0.75rem;
  margin-bottom: 1.25rem;
}
.pl-sup-kpi {
  background: var(--card);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  padding: 0.85rem 1rem;
}
.pl-sup-kpi strong {
  display: block;
  font-size: 1.35rem;
  font-weight: 800;
  color: #111827;
}
.pl-sup-kpi span {
  font-size: 0.78rem;
  color: var(--muted);
  text-transform: uppercase;
  letter-spacing: 0.04em;
  font-weight: 600;
}
.pl-sup-step { display: none; }
.pl-sup-step.is-active { display: block; }
.pl-sup-q {
  font-size: 1.15rem;
  font-weight: 700;
  margin: 0 0 1rem;
}
.pl-sup-cats {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(200px, 1fr));
  gap: 0.85rem;
}
.pl-sup-cat {
  border: 2px solid var(--border);
  border-radius: 14px;
  background: var(--card);
  padding: 1.1rem 1rem;
  text-align: left;
  cursor: pointer;
  transition: border-color 0.15s, box-shadow 0.15s, transform 0.1s;
  font: inherit;
  color: inherit;
}
.pl-sup-cat:hover {
  border-color: #86efac;
  box-shadow: 0 6px 20px rgba(22, 163, 74, 0.12);
  transform: translateY(-1px);
}
.pl-sup-cat.is-selected {
  border-color: var(--accent);
  background: var(--accent-soft);
}
.pl-sup-cat-icon {
  font-size: 1.6rem;
  margin-bottom: 0.35rem;
}
.pl-sup-cat-title {
  font-weight: 800;
  font-size: 1rem;
  margin-bottom: 0.35rem;
}
.pl-sup-cat-tags {
  font-size: 0.78rem;
  color: var(--muted);
  line-height: 1.35;
}
.pl-sup-faq {
  background: #fffbeb;
  border: 1px solid #fde68a;
  border-radius: var(--radius);
  padding: 1rem 1.1rem;
  margin-bottom: 1rem;
}
.pl-sup-faq h4 {
  margin: 0 0 0.5rem;
  font-size: 0.92rem;
  color: #92400e;
}
.pl-sup-faq ul {
  margin: 0;
  padding-left: 1.1rem;
}
.pl-sup-faq a { font-weight: 600; }
.pl-sup-field { margin-bottom: 1rem; }
.pl-sup-field label {
  display: block;
  font-weight: 700;
  margin-bottom: 0.35rem;
}
.pl-sup-field input[type="text"],
.pl-sup-field textarea,
.pl-sup-field select {
  width: 100%;
  border: 1px solid var(--border);
  border-radius: 10px;
  padding: 0.65rem 0.85rem;
  font: inherit;
  resize: vertical;
}
.pl-sup-drop {
  border: 2px dashed #cbd5e1;
  border-radius: 14px;
  background: #f8fafc;
  padding: 1.75rem 1rem;
  text-align: center;
  cursor: pointer;
  transition: border-color 0.15s, background 0.15s;
}
.pl-sup-drop.is-drag {
  border-color: var(--accent);
  background: var(--accent-soft);
}
.pl-sup-drop strong { display: block; margin-bottom: 0.25rem; }
.pl-sup-drop span { font-size: 0.85rem; color: var(--muted); }
.pl-sup-files {
  margin-top: 0.75rem;
  display: flex;
  flex-direction: column;
  gap: 0.45rem;
}
.pl-sup-file {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 0.5rem;
  background: var(--card);
  border: 1px solid var(--border);
  border-radius: 10px;
  padding: 0.5rem 0.75rem;
  font-size: 0.88rem;
}
.pl-sup-file-meta { color: var(--muted); font-size: 0.78rem; }
.pl-sup-prio {
  display: flex;
  flex-wrap: wrap;
  gap: 0.5rem;
}
.pl-sup-prio button {
  border: 2px solid var(--border);
  border-radius: 999px;
  padding: 0.45rem 1rem;
  background: var(--card);
  font: inherit;
  font-weight: 600;
  cursor: pointer;
}
.pl-sup-prio button.is-on {
  border-color: var(--accent);
  background: var(--accent-soft);
  color: #14532d;
}
.pl-sup-prio button[data-prio="urgente"].is-on {
  border-color: #dc2626;
  background: #fef2f2;
  color: #991b1b;
}
.pl-sup-success {
  text-align: center;
  padding: 2rem 1rem;
}
.pl-sup-success .ticket-num {
  font-size: 2rem;
  font-weight: 800;
  color: var(--accent);
}
.pl-sup-tickets { margin-top: 1.5rem; }
.pl-sup-ticket-row {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  justify-content: space-between;
  gap: 0.5rem;
  padding: 0.85rem 0;
  border-bottom: 1px solid var(--border);
}
.pl-sup-ticket-row:last-child { border-bottom: none; }
.pl-sup-badge {
  display: inline-block;
  font-size: 0.72rem;
  font-weight: 700;
  padding: 0.2rem 0.55rem;
  border-radius: 999px;
  text-transform: uppercase;
  letter-spacing: 0.03em;
}
.pl-sup-badge--aberto { background: #dbeafe; color: #1d4ed8; }
.pl-sup-badge--em_analise { background: #fef3c7; color: #b45309; }
.pl-sup-badge--aguardando_cliente { background: #ede9fe; color: #6d28d9; }
.pl-sup-badge--resolvido { background: #dcfce7; color: #15803d; }
.pl-sup-badge--fechado { background: #f3f4f6; color: #6b7280; }
.pl-sup-chat {
  display: flex;
  flex-direction: column;
  gap: 0.65rem;
  max-height: 360px;
  overflow-y: auto;
  padding: 0.75rem;
  background: #f8fafc;
  border-radius: var(--radius);
  border: 1px solid var(--border);
  margin: 1rem 0;
}
.pl-sup-bubble {
  max-width: 85%;
  padding: 0.65rem 0.85rem;
  border-radius: 14px;
  font-size: 0.92rem;
  line-height: 1.45;
}
.pl-sup-bubble--client {
  align-self: flex-end;
  background: #dcfce7;
  border-bottom-right-radius: 4px;
}
.pl-sup-bubble--admin {
  align-self: flex-start;
  background: #fff;
  border: 1px solid var(--border);
  border-bottom-left-radius: 4px;
}
.pl-sup-bubble-meta {
  font-size: 0.72rem;
  color: var(--muted);
  margin-top: 0.25rem;
}
.pl-sup-tabs {
  display: flex;
  gap: 0.25rem;
  border-bottom: 2px solid var(--border);
  margin-bottom: 1rem;
}
.pl-sup-tab {
  border: none;
  background: transparent;
  padding: 0.55rem 1rem;
  font: inherit;
  font-weight: 700;
  color: var(--muted);
  cursor: pointer;
  border-bottom: 2px solid transparent;
  margin-bottom: -2px;
}
.pl-sup-tab.is-active {
  color: var(--accent);
  border-bottom-color: var(--accent);
}
.nav-badge {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-width: 1.15rem;
  height: 1.15rem;
  padding: 0 0.3rem;
  margin-left: 0.35rem;
  border-radius: 999px;
  background: #dc2626;
  color: #fff;
  font-size: 0.68rem;
  font-weight: 800;
  vertical-align: middle;
}